There could be many avenues to travel down and many definitions of a backup plan. Let’s define backup plan. I am defining backup plan as an emergency plan. What plan is in place if “x” happens? If the business burns to the ground, what emergency plan is followed? Does insurance help or cover the emergency? These are all sorts of emergencies, which can affect a business.
Let me get specific, do you have an emergency plan if your main credit card system goes down? Do you backup your Point of Sale and your computers? What happens if your credit card system can’t process transactions?
I will assume you are already using an EMV credit card terminal over the internet.
The internet goes down, now what? Assuming, credit card transactions are 70% of your revenue, what do you do? You still have paying customers. You scramble for a phone line, but that doesn’t work either.
what do you do? Your EMV credit card terminal is a paperweight. What is your backup plan to save your business? Do you have an emergency pack?
A couple of options as an emergency pack to save your business in an emergency when the credit card terminal isn’t working.
Have a mobile payment solution as your back up. Mobile Payments are option #1 for an Emergency Pack.
Most of these solutions can be found for $5-$10 per month or less. The key is to use a smartphone or tablet, which uses cellular data and not the WiFi in your business. Remember, the WiFi in your business is down. With a mobile payment solution as part of an emergency pack or emergency plan start processing, immediately. Here are the steps:
- Simply locate the smartphone/tablet and the card reader device,
- Open the app on the smartphone/tablet
- Enter security credentials
- Begin processing customer payments
- Make sure the batch settles for the mobile transactions.
Option two is the “Knuckle buster”. The old-style Knuckle buster is still around and serves a very good purpose. With a plate and some slips, the Knuckle buster runs about $49, one-time purchase.
Here are the steps for using the Knuckle buster as part of an emergency plan.
- Locate and dust off the Knuckle buster.
- Make sure there is a plate with the business name, merchant number, and address. (this is needed to make a complete contract for chargeback protection purposes)
- Insert the customer card and an imprinter slip.
- Imprint the card
- Call for a voice approval and write the approval code on the imprinter slip.
- Have the customer sign the imprinter slip and give them their copy. Please let the customer know that as soon as the point of sale device is back online, their transaction will be captured electronically. The imprint is to protect both parties in the transaction.
- Once the point of sale device or credit card terminal is back online, run a forced transaction for each voice approval.
- Settle the point of sale device for the deposit process to begin the deposit into your account process.
Plan for the unexpected. When the unexpected happens, you are prepared. Have an emergency pack and plan for your business. When your primary credit card processing device is out of order or not working, the emergency plan goes into effect. With a backup credit card processing solution, you will never lose revenue from your customers.